Deployment and Managed Services for Microsoft CSP Program in India and MEA region
A global market leader in digital transformation, Microsoft has a huge presence in the Middle East and India with upwards of more than 50% profits revenue coming from Azure, Office 365 and associate products for the Enterprise, SMB and SME segments.
Break fix support across Middle East and India on all Microsoft Azure and Office 365 products including ATP, Intune, CASB, Business Continuity and DR and many more.
Real-time monitoring and support to tickets raised on Microsoft partner Portal.
End to End Infrastructure designing, deployment and maintenance including compute, storage, network database and other cloud components.
Real-time support to end customers and partners across the Middle East and India on their Microsoft queries and break fixes.
Resolving customer concerns via Remote Sessions.
Monthly reporting with customer feedback and KPI metrics.
Automated report generation and approval process for tickets raised.
Business Morals Delivered
Single point of contact, ownership and accountability on managed services for on premise, cloud infrastructure including applications uncomplicated support model.
Flexibility to accommodate initiatives, minor projects let the customer focus on their priorities without worrying about IT support cost.
Sophisticated Partner engagement and feedback process.